Refund policy

We want your worship team to have exactly what you paid for. If something is wrong, email hello@thepromisequartet.com and we will make it right.

Digital downloads

Sheet music, accompaniment tracks, church kits and the digital album are delivered instantly and cannot be returned, so digital purchases are final once a download link has been used.

Before that point, you may request a full refund within 30 days for any reason. And whether or not you have downloaded, email us within 30 days if a file will not download or open, a file is corrupted, you received the wrong song, key or arrangement, or you were charged twice. We will fix it or refund you in full.

CDs

Please do not mail a disc back to us. Our CDs are manufactured to order and our manufacturer discards anything returned, so posting it back costs you money and achieves nothing.

Instead, email us within 30 days of delivery if your disc arrives damaged or defective, or never arrives at all. We will send a replacement or refund you in full, whichever you prefer. A photo helps with damage but is not required.

If you simply change your mind, email us within 30 days and we will refund the purchase price. Keep the disc or pass it on to someone who will enjoy it.

Cancelling an order

CD orders go into production quickly. Email us as soon as you can and we will cancel if the disc has not yet been manufactured. After that we will treat it as a refund request under the terms above.

How refunds are issued

Refunds are returned to the original payment method. Depending on your bank or card issuer it can take 5 to 10 business days to appear on your statement.

Questions

Email hello@thepromisequartet.com. We are a small group and we read every message.